Frequently Asked Questions
Everything you need to know about our authentic Harris Tweed products and services.
How do I know my product is authentic Harris Tweed?
Every item we sell carries the famous Harris Tweed 'Orb' trademark label. This guarantees the fabric was handwoven by islanders at their homes in the Outer Hebrides, finished in the islands, and made from 100% pure virgin wool.
Do you ship internationally from the Isle of Harris?
Yes, we ship our premium tweed products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local import duties.
How should I care for my Harris Tweed garment?
Harris Tweed is naturally water-resistant and durable. We recommend dry cleaning only to maintain the shape and quality of the wool. For small spills, gently spot clean with a damp cloth and mild wool detergent.
What is your return policy?
We offer a 30-day return policy for all standard items in their original, unworn condition with tags attached. Please note that custom-made or bespoke items are non-refundable unless they arrive damaged.
Can I order fabric by the meter for my own projects?
Yes, we provide a selection of authentic Harris Tweed fabric lengths. Please visit our 'Fabric' section to browse available patterns. Each fabric order includes the official 'Orb' woven labels to sew into your finished creations.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure digital payment options including PayPal, Apple Pay, and Google Pay.